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Basics of Coordinate Metrology
Unit 14: Basics of Quality Management - Introduction
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Step 2 of 10
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The term quality is continually being used in every company. It is, however, not always clear what quality exactly means. This is why this unit starts with a definition of terms:
- Quality: (Definition according to ISO 9000:2000) Degree to which a set of inherent features meets the requirements.
- Quality: (simpler definition) Quality is meeting the customer's expectations.
- Quality management: (ISO 9000:2000) Synchronized activities for directing and guiding an organization with respect to quality.
- Quality management system: QM System (ISO 9000:2000) Management system for directing and guiding an organization with respect to quality.
- Quality assurance: (ISO 9000:2000) Part of quality management aimed at generating confidence in meeting quality requirements.
- Quality testing:: (DGQ 1993) Defining to what extent a unit meets the quality requirement.
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